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KPMG, Nigeria’s Leading audit and professional services company, has ranked Ecobank Nigeria among the top five leading banks in Wholesale (Corporate) Banking in the KPMG Customers’ Experience and Satisfaction Survey. Ecobank moved eight places higher than its 2020 classification, and ranked number five in the 2021 survey of Nigerian banks. The top banks in order of rating include Citibank, Standard Chartered Bank, FCMB, Zenith and Ecobank Nigeria.

According to KPMG, Ecobank and other leaders in the segment demonstrated digital banking excellence with higher transaction volumes; adding that they were seen as partners to corporates and also move quickly to address and exceed customer needs. “Our annual banking survey continues to provide an independent platform for banks and other organizations to acquire this outside-in perspective and understand the voice and priorities of Nigerian customers. This year, our results reveal a very competitive landscape in the race for the customer and at the same time, customer feedback that recognizes the effort and innovation of Nigerian banks.” Specifically, it stated that “In the report, we explore, in more detail, key priorities for corporates such as transaction banking support as well as the payments experience for retail customers.”

The KPMG Nigeria Banking Industry Customer Experience Survey has been held annually for the last 15 years with the 2021 edition themed “Changing Customer, Changing Priorities”. The experience survey measures the performance of lenders in the country in terms of their relationship with their account holders and other users of financial services. They are usually rated in three categories – Retail, SME and Wholesale. The 2020 survey covered 15,056 retail customers, 1,856 SMEs and 332 commercial/corporate organisations. Respondents were selected from customers who have interacted with their banks in the last six months.

 

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BUA Chairman, Abdul Samad Rabiu Donates 10bn Naira Security Support Fund For Various Interventions Through ASR Africa

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Leading Nigerian Businessman, Industrialist and Philanthropist, Abdul Samad Rabiu, paid a visit to President Muhammadu Buhari today in Abuja, to update him and to thank him for creating an enabling environment for business to thrive, and also brief him on the strides BUA Group has made in the past few years.

 

Thereafter, Rabiu briefed the President on the activities of his foundation, The Abdul Samad Rabiu Africa Initiative (ASR Africa) during which he also announced the donation of a N10billion Nigeria Security Support Fund from ASR Africa towards the provision of some security equipment, medical and other supplies, upgrade of health facilities and other infrastructure for families of those on the frontlines.

 

According to Rabiu, the visit was in order to identify with President Muhammadu Buhari, during whose tenure BUA has built over 10 factories with two of the Group’s subsidiaries now amongst the top 10 largest publicly listed companies in Africa, and to further support the efforts of his administration in business as well as in the security space.

 

In his response, President Buhari said it was heartwarming to see and hear of Nigerian companies doing so much within Nigeria, and Africa especially in the area of production using locally available raw materials. He also expressed his elation at the achievements of BUA which had led to phenomenal growth within such a short time. “As a Government, we know we have done a lot in this regard, and we will continue to do more to support the aspirations of serious businesses, big and small, by providing an enabling environment as well as supporting value creation within Nigeria.

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ECOBANK Staff Connives With Fraudsters To Steal Customer”s N3.2m

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A staff of Ecobank PLC, by name Joshua has been reminded in prison custody following the alleged fraudulent role he played in withdrawing a customer’s N3.2million from the vaults of the bank in connivance with some persons now at large.

 

The arrest of Joshua followed the eagle eye of the Bank’s management that discovered that the customer’s money was missing from the account and when Joshua, who had direct access to the account was asked to explain the circumstances that led to the missing money, he feigned ignorance and denied knowledge of it.

 

Not satisfied with his explanation, the bank situated at the Ile-ewe, Ejigbo branch quickly moved and reported the matter to the Ejigbo Division of the Nigeria Police which immediately dispatched its detectives from the Division of the Command in Lagos State to the bank.

 

 

The police after carrying out preliminary investigation into the case, arrested 28years old Joshua, a staff of the bank alleged to have connived with criminals and withdrew the customer’s N3.2m lodged with the bank.

 

It was gathered that the alleged fraud took place in May this year at Ejigbo branch of the bank where the suspect, Joshua, was employed and served as a staff.

 

The police after its investigation, alleged that sometime in May 2022, the suspect, Joshua, conspired with others now at large to steal by fraudulently diverting the customer’s money kept in the bank with the intention that it will not be discovered by the bank management.

 

 

Joshua was accordingly charged before the Ejigbo Magistrate Court for the alleged conspiracy and theft.

 

Joshua however pleaded not guilty to the charges brought against him by the police when he appeared before the Chief Magistrate O.A. Dosumu.

 

Following his not guilty submission, the police prosecutor, Inspector Simeon Njue, asked the Court to give a date for hearing to enable the prosecution to prove that he actually committed the alleged offence.

 

 

Magistrate Dosumu however, granted Joshua bail in the sum of N500,000 with two sureties in like sum, who the court ruled must show evidence of means of livelihood.

 

Joshua was however remanded at the Kirikiri Correctional Centre, Lagos, pending when he will be able to perfect his bail conditions.

 

The matter was adjourned till October 6, 2022, for mention.

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