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Ecobank and GTB are currently leading in customers adoption of the eNaira. eNaira is Africa’s first Central Bank Digital Currency (CBDC) introduced by the Central Bank of Nigeria (CBN) in October. A report by TheCable says with more than 2,000 merchant wallets active, about 20 percent are domiciled with Ecobank, while GTB has majority of the consumer wallets activated by users amongst the top 10 financial institutions in the country.

According to the report, Ecobank is leading in merchant adoption, followed by Access Bank, Zenith Bank, Union Bank, First Bank, UBA, and Polaris Bank. Others banks in the top 10 list include Keystone Bank, GTB, and Wema Bank – in that order.

On the other hand, GTB is leading with majority of the consumer wallets activated by users from the top 10 financial institutions in the country. As far as consumer wallets go, GTB has more than 30 percent of the total activated consumer wallets held by all banks in Nigeria. Access Bank, Zenith Bank, First Bank, UBA, Polaris Bank, and Ecobank are the top seven banks with the highest number of activated consumer wallets.

In October, CBN unveiled the very first Central Bank Digital Currency in Africa with a lot of national and international interest on how well the electronic currency will perform and what problems it would solve in the banking and finance space on the continent.

As at November 29, 2021, about a month after eNaira went live, 589,000 downloads had been recorded for the digital currency across the iOS and Android app stores. That translates to an average of 20,000 downloads per day since launch.

 

Of the 589,000 downloads, 461,000 have been from the Android side of the market, while iOS downloads stand at only 128,000 downloads. Most of the downloads on both platforms happened in the first few days after the currency went live

As of November 29, 2021, there were at least 114,900 activated wallets. These wallets are broken down into two type: consumer wallets and merchant wallets. Consumer wallets stood at about 112,870 activated wallets. Merchant wallets were just a little over 2,000 wallets

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Fidelity Bank Enriches Customers, Holds Second Draw of GAIM 5 Promo

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KPMG Lists Ecobank Nigeria Among Top Five Customer Experience Leaders In Nigeria

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Ecobank

KPMG, Nigeria’s Leading audit and professional services company, has ranked Ecobank Nigeria among the top five leading banks in Wholesale (Corporate) Banking in the KPMG Customers’ Experience and Satisfaction Survey. Ecobank moved eight places higher than its 2020 classification, and ranked number five in the 2021 survey of Nigerian banks. The top banks in order of rating include Citibank, Standard Chartered Bank, FCMB, Zenith and Ecobank Nigeria.

According to KPMG, Ecobank and other leaders in the segment demonstrated digital banking excellence with higher transaction volumes; adding that they were seen as partners to corporates and also move quickly to address and exceed customer needs. “Our annual banking survey continues to provide an independent platform for banks and other organizations to acquire this outside-in perspective and understand the voice and priorities of Nigerian customers. This year, our results reveal a very competitive landscape in the race for the customer and at the same time, customer feedback that recognizes the effort and innovation of Nigerian banks.” Specifically, it stated that “In the report, we explore, in more detail, key priorities for corporates such as transaction banking support as well as the payments experience for retail customers.”

The KPMG Nigeria Banking Industry Customer Experience Survey has been held annually for the last 15 years with the 2021 edition themed “Changing Customer, Changing Priorities”. The experience survey measures the performance of lenders in the country in terms of their relationship with their account holders and other users of financial services. They are usually rated in three categories – Retail, SME and Wholesale. The 2020 survey covered 15,056 retail customers, 1,856 SMEs and 332 commercial/corporate organisations. Respondents were selected from customers who have interacted with their banks in the last six months.

 

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