#EndSars Protest: Customer Is Waiting. By Uri Ngozichukwuka
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Published
3 years agoon
So that year, Tejuosho was gutted by fire. I was far removed. It did not hit home. I did not connect. I visited tejuosho market monthly. But after the fire I did not bother.
I was also very busy with production of programs.
So I did not need to do Tejuosho.
Then three months after I was being a good boss and thought to drop my staff where she could get an easy bus closer to home.
I drove into the Tejuosho market road from the rear end of the rail line.
As I saw the ruins a heavy dread enveloped me. I wept deeply . I saw years and decades of lost toil, sweat and sacrifice.
I remembered the shops. My ” customers” as we called each other.
Customer” a common term used by either sellers or buyers to establish a common repeated purchase and better bargain between both during transactions. ( Naija lingo)
I had plenty customers. I was also customers to many.
From when I shopped during maternity for baby’s things. The mother care shops and wannabe shops.
When I needed to furnish. The curtain fabric section. Needed to upholster the furnishings were there. Poles and brilliant tassels.
Last minute wedding things.
When I needed to dazzle my friends and keep then guessing where the shoes or bags and clothes were. I went to “Okrika” now christened “Bendown boutique”. Aka second hand market.
When I needed to bake. Cook correct afang soup or banga. My customers dey.
Alhajas make up. All her products were original. (If you know what I mean)
The vases and decor shops.
My favorite shop for party favors. I loved making favors for parties then. Now who has that kinda time? Kids are all adults now.
The bags.
The provisions . Ah original Brazilian cornbeef was in demand before Brazilian hair.
My customers. Yes my customers.
I cried. I cried so hard on the steering my staff felt guilty she allowed me to do this good Samaritan job of dropping her closer home.
I cried so hard I started convulsing . I parked. Cars honking impatiently or was it me that was causing the commotion. Holding up traffic. I did not care. Peoples lives have been ” held up”.
The abruptness of destruction is unfathomable. The silence and anguish and despair that follows no words can describe.
That was Tejuosho. More than ten years ago or less. Can’t remember.
Now today
How do I begin to talk about the shops that put a smile on my face anytime I walked into them.
Lagos is a cosmopolitan city and really have shops that defined the very fine lines of its cosmopolitan appeal.
The beautiful well laid out malls with its quant and dainty stores are always a sure pleasure for retail therapy and for authentic shoppers.
The stores or shops with well cultured attendants all in sync with the well arranged products on display.
Sometimes you just want to be in the shops walk round the rows of exquisite products for health well being or cosmetics. The sweet aroma keeps you staying longer you planned and sometimes you end up buying just 100 naira sweet or gum. Bet you would have done that with the corner side mallam or the traffic mobile super market boys. But no.
Being surrounded by beauty is an integral need of man. The beautiful stores in the malls did just that.
The owners went over and above while selling to you what you may need, they also thought of how you may feel. Marketing strategy 101. They got that right.
All the same I’m still trying to understand how some of these places now lie in ruins .
The loss of lives , livelihoods and Properties may be unquantified. How about the loss of hope and faith to rise from the ashes like a Phoenix?
The silence that comes after such destruction? The dark long road to recovery?
The pain that comes from the realisation that you did absolutely NOTHING WRONG.
Words indeed fail me.
I say to my “Customers” your “Customer” is waiting.
I fall with you. I walk with you at this time and will Rise with you.
Uri Ngozichukwuka is a Public Relations Consultant based in Lagos
2020
( Dedicated to those who lost livelihoods and businesses to violence by hoodlums post #EndSars protest)
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Business
Trade minister, Uzoka-Anite launches NATEP, targets 50 Million jobs for youths
Published
1 day agoon
September 24, 2023
The minister of Industry, Trade and Investment, Dr Doris Uzoka-Anite has launched the National Talent Export Programme (NATEP) in a bid to position Nigeria as a talent export hub designed to create not less than one million jobs in the next five years.
The Minister performed the launching on behalf of President Bola Ahmed Tinubu at the sidelines of the 78th Session of the United Nations General Assembly (UNGA), in New York, United States of America.
In her opening remarks at the launch of the initiative at the Microsoft office in NewYork, the minister highlighted the need to ensure Nigeria takes the lead in exporting global talents that are doing well across the world which will also drive a huge investment in training and also attracting more investment in talent exportation.
According to her, the initiative is in line with President Bola Tinubu’s Renewed Hope agenda to diversify the Nigerian economy, create sustainability opportunities and generate about 50 million jobs for the youths over time.
“NATEP is an initiative that will serve as a special purpose vehicle (SPV) to position Nigeria as a leading global hub for service export, talent sourcing and talent export.
“As part of our strategy towards achieving this, President Bola Tinubu whose agenda is job creation, we have initiated a National Talent Export Programme (NATEP) for Nigeria, which targets the creation of one million jobs across Nigeria with a target of five years in line with the theme of this year’s UNGA, which is rebuilding trust and igniting global solidarity, accelerating action on the 2030 agenda and the sustainable development goals towards peace, prosperity, progress and sustainability for all”, the minister said.
Uzoka-Anite further informed the large gathering comprising of world leaders and other giant tech companies across the globe like; Amazon, World Economic Forum, Microsoft group, Flour Mills Nigeria, Meta, Google and a host of others, that the global talent sourcing industry is valued at $620 billion as at 2020 and industry pundit have forecasted it will be valued at about $904 billion by 2027.
“Nigeria can supply top talents for the global service export and outsourcing business. With over 1.7 million graduates from higher education institutions entering the workforce annually, this will reduce the burden of unemployment and over-dependence on the government for jobs”, she explained.
The Minister further noted that NATEP was specially created to arrest the bottleneck facing the talent and service sector export industry, which will enhance competitiveness, and innovation, and drive sustainable development growth, empowerment and training through trade and value chain exchange.
She added: “Nigeria is ready to become a global hub for talent export, as the government is ready to take full advantage of the African Continental Free Trade Agreement (ACfTA) to penetrate the huge continental market and target job opportunities.
“As a country, we have a significant value proposition for regional and global markets for the export of services. We will actively target Greenfield and brownfield job opportunities in the United Kingdom, Europe, China, Canada, the United States of America and a host of other countries”.
The Minister For Communications, Innovation and Digital Economy, Dr. Bosun Tijani, while addressing participants at the launch disclosed that launching NATEP was timely, adding that to drive the mandate for Nigeria to be positioned as one of the global talent export hubs in Africa and the world will see Nigeria benefit more in terms of generating huge revenue, digitalization of the economy, more robust data protection opportunities and also avert the massive brain drain within the youth demography.
According to him, Nigerians in the diaspora are doing great things in the tech world, adding that it’s time for Nigeria to benefit by making more money and develop other youths to maximize their potentials.
“With a youthful population and over 1.7 million graduates from higher educational institutions joining the workforce each year, Nigeria has the potential to provide high-quality talent for the Global Service export and outsourcing industry. We must first identify them, train them and make the world see the stuff they are made of. We will not only create jobs but also empower them with the basic skills of survival and pass them on to the next generation” Dr Tijani said.
Business
The Disappointing State of Customer Relations Among Instagram Merchants
Published
4 days agoon
September 21, 2023
By Otunba Deoye Otukoya
Introduction:
In today’s digital age Instagram has become an indispensable platform for businesses to connect with customers and promote their products or services. With the increasing popularity of Instagram stores it is essential for merchants to prioritize good customer relations. However a prevalent issue that deserves attention is the lack of professionalism and poor communication exhibited by some Instagram merchants. Many customers have reported incidents where the merchants provide their phone numbers on their timelines but fail to respond adequately or display unpleasant attitudes when contacted. This article aims to shed light on this concerning trend and the implications it has on customers and businesses alike.
1. Accessibility Matters:
One of the fundamental aspects of ensuring good customer relations is the accessibility of the merchant. By voluntarily providing their phone numbers merchants convey the impression of being available and open to customer inquiries. However the reality often falls short of this expectation. Too frequently customers are left frustrated and inconvenienced when their attempts to contact merchants go unanswered for days or are met with dismissive responses. This lack of availability undermines trust and damages the overall customer experience.
2. Unprofessional Attitudes:
Another significant concern is the unprofessional conduct and negative attitudes displayed by certain Instagram merchants when interacting with customers. The success of any business hinges on creating a positive relationship with consumers. However some merchants who put their phone numbers out for public use have been observed to have a lackadaisical approach towards customer engagements. Instances of rude behavior impatience and unhelpfulness have been reported leaving customers feeling disrespected and discouraged from engaging with that particular merchant or even shopping on Instagram altogether.
3. The Ripple Effect:
The ramifications of poor customer relations go beyond individual experiences. When customers have negative encounters with Instagram merchants they are likely to share their frustrations with friends family and online communities. Word-of-mouth plays a crucial role in shaping a merchant’s reputation and negative reviews can quickly spread damaging the business’s credibility. Consequently merchants who fail to prioritize customer relations may find themselves losing potential customers and hindering their long-term growth prospects.
4. A Call for Improvement:
To address this issue it is imperative for Instagram merchants to recognize the significance of good customer relations and take proactive steps to improve their interactions with customers. Some crucial measures include:
a. Prompt Responses: Merchants should aim to respond to customer inquiries in a timely manner ideally within 24 hours. This showcases attentiveness and professionalism fostering positive customer relationships.
b. Polite and Respectful Communication: Merchants need to maintain a respectful tone even when faced with challenging or repetitive customer inquiries. Good customer relations require patience and understanding.
c. Training and Empathy: Merchants should invest time in training their customer support staff emphasizing the importance of empathy and effective problem-solving. Understanding the customer’s perspective can go a long way in providing satisfactory resolutions.
d. Feedback and Improvements: Merchants should actively seek feedback from customers to identify areas for improvement. This feedback loop can assist in refining their customer relations strategies and forging stronger connections with their target audience.
Conclusion:
The alarming lack of good customer relations displayed by some Instagram merchants is a disheartening trend that affects both customers and businesses. By prioritizing accessibility professionalism and respect in their interactions merchants can foster an environment of trust and loyalty. Overlooking the importance of good customer relations may lead to a decline in sales and reputation. Ultimately developing strong customer relations on Instagram will not only boost customer satisfaction but also drive growth and success for merchants in the long run.
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