The management of Guaranty Trust Bank (GTBank) Plc has announced the closure of its branches in Lagos State till further notice.
This followed the #EndSARS protests turned violence in the state and many other parts of the country.
Recall that Governor Babajide Sanwo-Olu on Tuesday afternoon, October 20, declared a curfew in the state.
A GTBank’s branch situated on Admiralty Way, Lekki area of the state was allegedly set ablaze by some hoodlums that disguised as #EndSARS protesters.
Due to the development, the bank declared that doors to its branches in the state will remain shut.
According to the bank, “Dear customer, due to the 24-hour curfew imposed in Lagos State from 4 pm today, please note the following:
“All our branches in Lagos are now closed and will remain closed for the duration of the curfew.
“Our contact centre will only be available via WhatsApp. Please chat with us on WhatsApp on +2347016974994 which is available 24 hours, Mondays to Fridays or visit our help centre at www.gtbank.com/help-center.
“Please note that all our digital channels are fully available 24/7 and you can continue banking with us through these channels: GTBWorld, Mobile App, *737*, ATM and Internet”.
GTBank suffers mass staff resignation
The IT division at GTBank has suffered a continual decrease in personnel within the last six months. It has caused a significant technical lacuna and work overload for current employees. Reports reaching 1st News have it that GTBank has been slow in promoting its staff; inadvertently triggering a wave of exits into the labour market which had attractive offers for their talent.
The shortage in manpower is bringing about increased workload; and mounting pressure on the remaining IT employees.
One staff said, “I was handling one application then it doubled as a result.”
Another one also: “There’s a particular team where three members left in the space of one month. Now, four people’s responsibilities are being juggled by one person.”
And yet another staff said, “The pressure is crazy. One person is doing three people’s jobs all in the name of efficiency. That’s why our cost to income ratio will always be the lowest in the industry.”
An undisclosed source said the frequent loss of experienced workers without commensurate hiring resulted in gaps in technical capabilities.
He said: “The application I am managing was handled by two people; but my partner has gone to join another team. If I’m leaving now, a new person can’t cram; and get a good grip of everything in my handover note within 3 weeks. We simply need more people on the team!”
This gap is often reflected when there is a service downtime towards the end of the month caused by server overload. During this period, transaction volume increases due to salary payments; and other month-end payments; leading to more pressure on existing resources.
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